Welcome to Vuori Clothing Store’s FAQ section. We’ve compiled answers to the most common questions about our performance apparel, shipping, returns, and more. Can’t find what you’re looking for? Our customer service team is always ready to help.

Product Information

What types of products does Vuori Clothing Store offer?
We specialize in premium activewear and lifestyle apparel designed for your dynamic life. Our collections include:
  • Activity wear for workouts and training
  • Versatile Bottoms and Boardshorts
  • Performance Hoodies & Jackets
  • Travel-ready Bags & Accessories
  • Technical Headwear and Equipment
  • Dresses & Jumpsuits for seamless transitions
How do I choose the right size for my activewear?
Our apparel is designed with performance fit in mind. We recommend checking our detailed size charts available on each product page. For activity-specific garments, consider your intended use – some items are designed with compression fit for maximum performance, while others offer a more relaxed fit for casual wear.
Are your fabrics suitable for intense workouts?
Absolutely! Our technical fabrics are engineered for performance. They feature moisture-wicking properties, stretch flexibility, and durability to withstand your most demanding activities while providing comfort and style.

Shipping & Delivery

What are your shipping options and timeframes?
We offer two shipping methods to fit your needs:
  • Standard Shipping ($12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch with reliable tracking
  • Free Shipping: Available for orders over $50 via EMS, delivered within 15-25 business days after dispatch
Order processing takes 1-2 business days before dispatch.
Do you ship worldwide?
Yes! We ship globally to most destinations. However, to maintain our delivery quality standards, we currently cannot ship to some remote areas in Asia and other select regions. If you’re unsure about your location, please contact our customer service team.
How can I track my order?
Once your order is dispatched, we’ll send tracking information directly to your email. You can use this to monitor your package’s journey from our facility to your doorstep.
What if I need my order urgently?
Our Standard Shipping option via DHL or FedEx is designed for time-sensitive needs, providing the fastest delivery timeframe of 10-15 business days after dispatch. For urgent requirements, we recommend placing your order as early as possible.

Returns & Exchanges

What is your return policy?
We want your activewear to move with you flawlessly. If you’re not completely satisfied, we offer returns within 15 days of receipt. Items must be in original condition with tags attached.
How do I initiate a return?
Please contact our customer service team at [email protected] to initiate the return process. We’ll guide you through the simple steps and provide a return authorization if applicable.
What if my item doesn’t fit perfectly?
We understand that finding the perfect fit is crucial for performance wear. If your item doesn’t fit as expected, you can return it within 15 days of receipt for a refund or exchange, subject to availability.

Payment & Account

What payment methods do you accept?
We accept all major payment methods for your convenience:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption and security measures to protect your payment information. Your financial data is handled with the utmost care and security.
Do I need to create an account to shop?
While you can checkout as a guest, creating an account allows you to track your orders, save your preferences, and enjoy a faster checkout experience on future purchases.

Order Management

How long does order processing take?
We process all orders within 1-2 business days. You’ll receive an immediate email confirmation when you place your order, and another notification when your order is dispatched with tracking information.
Can I modify or cancel my order after placing it?
Order modifications or cancellations are possible if we haven’t yet processed your order. Please contact us immediately at [email protected], and we’ll do our best to accommodate your request.
What if I receive a damaged or incorrect item?
We’re committed to ensuring you receive perfect condition items. If you receive a damaged or incorrect product, please contact our customer service within 7 days of receipt, and we’ll promptly resolve the issue.

Still Have Questions?

Our customer service team is dedicated to providing exceptional support. Reach out to us at:

Email: [email protected]

We typically respond within 24 hours during business days and are here to ensure your Vuori experience is as exceptional as our apparel.

Thank you for choosing Vuori Clothing Store – where performance meets style, and every delivery is designed with your active lifestyle in mind.