At Vuori Clothing Store, we’re committed to ensuring your complete satisfaction with our premium activewear and performance apparel. If you’re not entirely happy with your purchase, our straightforward returns and exchanges process makes it easy to get exactly what you need.
Return & Exchange Timeframe
We accept returns and exchanges within 15 days of you receiving your order. This gives you plenty of time to try on your activewear and ensure it meets your performance and style expectations.
Return Conditions
To be eligible for a return or exchange, your item must be:
- In original condition with tags attached
- Unworn and unwashed
- In original packaging with all accessories
- Accompanied by the original receipt or proof of purchase
Important Note on Hygiene-Sensitive Items
For health and hygiene reasons, we cannot accept returns on the following products:
- Headwear (all caps and hats)
- Equipment (fitness gear and accessories)
Please ensure you’re completely satisfied with these items before removing tags or using them.
How to Return or Exchange an Item
Submit Your Return/Exchange Request
Email our customer service team at [email protected] with the following information:
Return/Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Hello Vuori Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your order number]
Name: [Your full name]
Item(s) to Return/Exchange: [Product name, size, color]
Reason for Return/Exchange: [Size issue, style preference, etc.]
Preferred Resolution: [Refund / Exchange for (specific product)]
Thank you for your assistance.
[Your Name]
Receive Your Return Authorization
Within 24 hours (during business days), we’ll email you a Return Authorization Number and detailed instructions for shipping your return.
Package and Ship Your Return
Securely package your item(s) including:
- The item in its original condition
- All tags and original packaging
- A copy of your receipt or order confirmation
- The Return Authorization Number clearly visible on the package
Ship your return to:
5008 Conaway Street
Columbus, US 47201
Processing Your Return
Once we receive your return, we’ll inspect it and process within 3-5 business days. We’ll notify you via email once your return is processed.
Refund Information
Refund Timing
Refunds are processed within 5-7 business days after we receive and inspect your return. The timing of when the funds reach your account depends on your payment method and financial institution:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
- PayPal: 3-5 business days after processing
What’s Refunded
Your refund will include the cost of the returned item(s). Please note:
- Original shipping fees are non-refundable
- Return shipping costs are the customer’s responsibility
- Sale items are eligible for exchange or store credit only
Exchange Process
Exchanges follow the same process as returns. Once we receive your return, we’ll ship your exchange item using your preferred shipping method. If the exchange item costs more than your return, we’ll contact you to arrange payment for the difference.
International Returns
As a global activewear brand, we accept returns from all our shipping locations. International customers are responsible for:
- Return shipping costs
- Any customs duties or import taxes
- Ensuring proper documentation for international returns
Quick Tip
Considering an exchange for a different size of our performance Boardshorts, versatile Bottoms, or technical Hoodies & Jackets? Include your preferred size in your initial request to speed up the process!
Need Help?
Our customer service team is here to assist you with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 24 hours during business days.
Thank you for choosing Vuori Clothing Store for your activewear needs. We’re committed to ensuring you’re completely satisfied with our premium performance apparel and exceptional customer service.